Ongoing engagement on various projects beginning in June 2023. In addition to content creation, I performed extensive project management to cover a six-month maternity leave on the team.
Below are six of the over fifty assets I've had the pleasure of collaborating with the Amplitude team to complete.
Regular engagement to complete various projects from October 2023 through November 2024.
In addition to writing content, I collaborated with the team to create a blog and social editorial calendar, a new platform messaging framework, integrated campaign planning and messaging, and web copy refresh while covering a three-month maternity leave on the team.
Below are a variety of ebooks, case studies, and blogs I collaborated with the Sharpen marketing team on during that time.
I wrote a variety of net-new SEO blogs from July to September 2024 (at which point NICE acquired Playvox and vendor engagements were put on hold).
Those blogs were unfortunately removed when the NICE and Playvox sites merged, however, the topics included:
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Multichannel vs Omnichannel Support: Mastering the Transition
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Creating a Personalized Customer Journey with AI
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Maximizing Efficiency with AI in the Contact Center
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AI Myths in Quality Management Debunked
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Innovative Practices for Agent Retention
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Creating a Schedule That Supports Agent Well-being
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Introduction to Workforce Management Forecasting: A Beginner's Guide